Repeated monthly or quarterly invoicing for lease payments involving previous balances and interest surcharges are similar to credit card statement processing in their timing importance.

Roler has been processing such documents for North Americas largest leasing companies for many years.

Because the issuance of such documents needs to be supported by well trained customer service representatives and other help desk operators, the cost of servicing low value leases can cause lease companies to lose a competitive market edge unless they use the most cost effective methods to administer them.

Roler systems allow its leasing clients to transfer billing print data files to its facilities where they are processed for posting on Rolers web server. Those customers who are flagged to have access codes to their documents are e-mailed with a click-on link to that document - after secure access codes are entered. They can also view archival invoices and their lease contracts. Meanwhile, the balance of the file is processed for printing and mailing by Roler.

Customer service staff can view all documents and assist those who are not on the Internet. Web-based customers will self-serve for most routine queries and Sales reps in the field can quickly view all pertinent documents to which they are granted access.

Administrative costs for web-based customers are less than half that of print and mail-based customers. Enough to seriously help a leasing companys competitive position.

Utilizing FileNexus Document Management Solution to source disparate or legacy data; leasing companies can communicate more one to one messages about lease expiries and other options to their individual customers.