Utilities are rightly classified as early movers in the electronic bill presentment and payment (EBPP) arena. They also have large volumes of pre-collection correspondence to deal with and are looking to outsource these tasks more readily than ever.

The investment to manage print/mail operations as well as develop and maintain web-based communications is too substantial for such non-core activities.

Roler, as a full service outsource provider of both EBPP and print/mail services, is a natural choice for this industry. Roler already counts several utilities amongst its valuable clients, including telecommunications companies, natural gas suppliers and security monitoring organizations.

Document and Content Mangement are also major challenges for this vertical as regulatory requirements and information stacks grow-documents must be securely accessible to staff, suppliers and customers electronically or in hard copy. FileNexus will provide this service and will also archive legacy documents in a secure facility as required.